Contact YueF Jewelry

Talk with the team behind your jewelry

Customer care for online orders, shipping, returns, jewelry care, custom moissanite projects, and wholesale inquiries from our Panyu, Guangzhou jewelry network.

Send a messageWhatsApp
Business hoursMon-Sat, 8:30-17:30 CST
Order supportInclude your order number
Custom projectsShare size, material, and timing
LanguagesEnglish and Chinese

Customer care

Choose the fastest route

Use the form for detailed requests and attachments. For an existing order, include the order number and billing email, but never include full payment-card details.

Email[email protected]
WhatsApp+86 180 2628 0315
Phone+86 138 2616 4651
HoursMonday-Saturday, 8:30 AM-5:30 PM China Standard Time; closed Sunday
LocationNo. 153 Shanan Road, Shatou Street, Panyu District, Guangzhou, Guangdong, China

How can we help?

Select a clear subject such as Order Status, Return Request, Product Question, Custom Jewelry, or Wholesale.

隐私政策确认

Before you send

Details that help us answer once

Order question

Order ID, billing email, item name, and the latest tracking or delivery status.

Return or damage

Order ID, delivery date, clear photos, condition of the tag, and a short description.

Custom jewelry

Jewelry type, dimensions, ring or chain size, metal, stone, budget, deadline, and reference images you own or may share.

YueF jewelry workshop area in Panyu, Guangzhou

Panyu, Guangzhou

Connected to a major jewelry manufacturing district

YueF Jewelry works from Panyu District in Guangzhou, Guangdong, an established center for jewelry design, stone setting, finishing, and trade. The contact location supports customer and business communication; return parcels must be sent only to the address provided with an approved RMA.

Our companyCustom jewelry

Contact FAQ

Useful before you message

How quickly does YueF Jewelry respond?
Customer care normally replies during Monday through Saturday business hours in Guangzhou. International time differences and complex order research can extend the response time.
Can I contact YueF Jewelry about a custom design?
Yes. Choose Custom Jewelry in your subject and include the piece type, size, preferred metal, stone, budget, desired date, and any reference images you have permission to share.
Should I mail a return to the contact address?
No. Request an RMA first and use only the return destination in the written instructions. Workshop and return-processing addresses can differ.