A clear path when it is not the right piece

Return eligibility

To be considered for a return or exchange, contact YueF customer care within 30 calendar days after the carrier marks the order delivered. The item must be unworn, unaltered, and in resalable condition.

• The security tag remains attached and unbroken.
• There are no scratches, scuffs, wear, resizing, repair, or third-party alteration.
• The original YueF box, pouch, gifts, and included documents are returned.
• The request is approved and assigned a valid Return Merchandise Authorization (RMA).

How to request a return or exchange

1. Use the Contact Us form or email [email protected] with the order ID and reason for the request.
2. Wait for eligibility review and written RMA instructions. Items mailed without approval may be rejected.
3. Pack the jewelry, attached tag, certificates, gifts, and original packaging securely.
4. Ship with a trackable, insured service and retain the receipt and tracking number.
5. After arrival, allow 5 to 7 business days for quality-control inspection.

Non-returnable and final-sale items

The following items are final sale unless they arrived damaged or defective:

• Custom-designed, bespoke, or customer-modified jewelry.
• Personalized or engraved jewelry.
• Earrings, for health and hygiene reasons.
• Items marked Clearance or Final Sale.
• Items altered, resized, or repaired by another jeweler.

If an item arrives damaged, defective, or different from the confirmed order, contact customer care promptly and include clear photos before wearing or modifying it.

Moissanite certificates and custom CAD fees

GRA certificate requirement

If a moissanite piece arrived with an original GRA certificate or warranty card, return that document with the jewelry. A missing or damaged original GRA certificate is subject to a $35 USD replacement deduction from the refund.

Custom CAD design fees

A custom jewelry CAD fee covers the designer’s work. When the customer approves the design and proceeds with production, the fee may be applied toward the final balance. If the customer does not proceed after CAD work has been delivered, that design fee is non-refundable.

Return shipping, inspection, and refunds

Customers pay return shipping and should use a trackable, insured service. YueF Jewelry is not responsible for a return parcel lost or damaged before it reaches the designated return location.

Approved refunds are issued to the original payment method after inspection. Original outbound shipping charges are not refundable. Bank and payment-provider posting times can extend the date when funds appear.

Returns FAQ